Adult Telehealth Care
Convenient Virtual Care for Select Minor Health Concerns
Optima Vida Healthcare offers telehealth evaluations for adults age 18 and older with select minor illnesses and health concerns that can be safely assessed through virtual care.
Your provider will review your symptoms and medical history, determine whether telehealth is appropriate, and recommend the next steps. Treatment may include self-care guidance, laboratory testing, prescription medication when medically appropriate, or referral for in-person care.
Conditions We May Evaluate
Telehealth may be appropriate for concerns such as:
Cold, cough, and mild respiratory symptoms
Seasonal allergies
Sinus symptoms
Mild sore throat
Pink eye or eye irritation
Uncomplicated urinary tract infection symptoms
Vaginal yeast infection symptoms
Cold sores or genital herpes
Minor rashes and skin concerns
Mild nausea, vomiting, or diarrhea
Medication-related questions or minor side effects
Other nonemergency concerns that can be safely evaluated virtually
This list does not guarantee that your condition can be diagnosed or treated through telehealth. Your provider may recommend testing, an in-person examination, urgent care, or emergency evaluation.
$99
$25
New Patients
Medical history and symptom review
Review of available laboratory results if required
Individualized clinical evaluation
Treatment recommendations when appropriate
Prescription, if clinically appropriate
Medication and laboratory costs are separate
Returning Patients
For established OVH patients requesting evaluation of a new, minor health concern.
Individualized clinical evaluation
Asynchronous unless a video visit is required
Secure patient messaging
Prescriptions when clinically appropriate
Medication and laboratory costs are separate
$15
Established-Patient Refill Request
For established OVH patients requesting renewal of an existing medication previously managed by OVH when a new visit is not otherwise required.
Submitting a refill request does not guarantee approval. A new evaluation, video visit, laboratory testing, or other monitoring may be required before a medication can be renewed.
Hours
Existing patients start here
New Patients start here
Existing patients request a refill
Adult telehealth visits are offered during the following hours:
Tuesday: 4:00–8:00 PM Central Time
Wednesday: 4:00–8:00 PM Central Time
Friday: 4:00–8:00 PM Central Time
Appointments are subject to provider availability. Requests submitted outside these hours will be reviewed during the next available service period.
Do not wait for a response if you are experiencing an emergency or rapidly worsening symptoms.
Virtual care has limitations.
You may be directed to an in-person clinic when your condition requires:
A hands-on physical examination
Vital signs that cannot be obtained reliably
Laboratory testing, imaging, or diagnostic procedures
Immediate treatment or close monitoring
Evaluation of severe, persistent, or rapidly worsening symptoms
OVH’s telehealth service is not a substitute for an emergency department, full-service urgent care center, or established primary care relationship.
1. Complete a Brief Health Form
Tell us about your symptoms, medical history, allergies, current medications, and treatments you have already tried.
2. Provider Review
A licensed healthcare provider will review your information and determine whether virtual care is appropriate.
3. Complete Your Evaluation
Depending on your symptoms, your provider may communicate with you through secure messaging or require a video visit.
4. Receive Your Care Plan
You will receive individualized recommendations. Prescriptions are provided only when medically appropriate and are never guaranteed.
Antibiotic Prescribing
Antibiotics do not treat viral infections and will not be prescribed simply because they are requested. Antibiotics will be considered only when your symptoms and clinical history support a likely bacterial infection.
Some conditions require an examination or laboratory testing before an antibiotic can be prescribed.
Uncomplicated Urinary Tract Infections
Telehealth evaluation may be appropriate for some nonpregnant adults experiencing symptoms consistent with an uncomplicated urinary tract infection, such as burning with urination, urinary frequency, or urgency.
A urine test, pregnancy test, in-person examination, or higher level of care may be required depending on your symptoms and medical history. Telehealth may not be appropriate if you have fever, vomiting, significant back or flank pain, pregnancy, recurrent infections, a history of resistant infections, kidney disease, urinary tract abnormalities, or rapidly worsening symptoms.
Do Not Use This Service for Emergencies
Call 911 or go to the nearest emergency department for:
Chest pain, severe shortness of breath, or possible heart attack
Signs of stroke, including facial drooping, weakness, or difficulty speaking
Severe allergic reaction or swelling of the face or throat
Uncontrolled bleeding
Loss of consciousness, seizure, or severe confusion
Severe abdominal or pelvic pain
Serious injury, head injury, or suspected broken bone
Suicidal thoughts, self-harm, or a mental health crisis
Severe dehydration or inability to keep fluids down
Pregnancy-related bleeding, severe pain, or another urgent pregnancy concern
Any symptom that feels life-threatening or is rapidly worsening
Messages, intake forms, and refill requests are not continuously monitored and must not be used for emergencies.
Important Information
This service is available only to adults age 18 and older.
Completing an intake form does not guarantee treatment or a prescription.
Certain symptoms may require a video visit before recommendations can be provided.
Controlled substances and opioid pain medications are not prescribed through this service.
Patients must be physically located in a state where the OVH provider is licensed at the time care is provided.
Availability depends on the patient’s location, symptoms, medical history, clinical needs, and provider availability.
OVH does not provide comprehensive primary care through this service.
Same-day evaluation is not guaranteed unless specifically confirmed.
When Telehealth Is Not Appropriate
Virtual care has limitations. You may be directed to an in-person clinic when your condition requires:
A hands-on physical examination
Vital signs that cannot be obtained reliably
Laboratory testing, imaging, or diagnostic procedures
Immediate treatment or close monitoring
Evaluation of severe, persistent, or rapidly worsening symptoms
OVH’s telehealth service is not a substitute for an emergency department, full-service urgent care center, or established primary care relationship.
Contact
Optima Vida Healthcare, LLC
Telehealth medical services
support@ovhmed.com
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