NOTICE OF PRIVACY PRACTICES

Optima Vida Healthcare, LLC

Effective Date: August 13, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Optima Vida Healthcare, LLC (“Optima Vida Healthcare,” “OVH,” “we,” “us,” or “our”) is committed to protecting the privacy of your health information.

This Notice of Privacy Practices (“Notice”) describes how we may use and disclose your protected health information (“PHI”), explains your rights concerning your PHI, and describes our responsibilities under applicable federal privacy law.

Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your protected health information.

• Provide you with this Notice describing our legal duties and privacy practices.

• Follow the terms of the Notice currently in effect.

• Notify you if a breach occurs that may have compromised the privacy or security of your protected health information.

We will not use or disclose your health information except as described in this Notice or as otherwise permitted or required by law.

How We May Use and Disclose Your Health Information

Treatment

We may use and disclose your health information to provide, coordinate, and manage your healthcare.

For example, we may share relevant information with other healthcare professionals, pharmacies, laboratories, specialists, or other individuals or entities involved in your treatment.

Because Optima Vida Healthcare provides telehealth services, treatment-related information may be created, transmitted, or maintained through electronic health records, patient portals, telehealth systems, electronic prescribing systems, laboratory systems, pharmacies, and other healthcare technologies.

Payment

We may use and disclose your health information to obtain payment for healthcare services.

For example, we may provide information to a health plan, insurer, payment administrator, or other payer when necessary to determine eligibility, obtain authorization, submit a claim, or receive payment.

Healthcare Operations

We may use and disclose your health information for healthcare operations necessary to operate our practice.

These activities may include:

• Quality assessment and improvement

• Clinical review

• Staff training

• Credentialing

• Compliance activities

• Auditing

• Legal and regulatory activities

• Business planning and administration

• Information technology and security

• Patient service activities

Business Associates

We may use third-party companies or individuals to perform services on our behalf that involve protected health information.

When required by HIPAA, we enter into agreements with these business associates requiring them to appropriately safeguard protected health information.

Other Uses and Disclosures Permitted or Required by Law

We may use or disclose your health information without your written authorization in certain circumstances permitted or required by law, including:

Public Health and Safety

We may disclose health information for certain public health activities, including disease reporting, product recalls, adverse-event reporting, and prevention or control of disease, injury, or disability when permitted or required by law.

Reporting Abuse, Neglect, or Domestic Violence

We may disclose health information to appropriate authorities when permitted or required by law concerning suspected abuse, neglect, or domestic violence.

Health Oversight Activities

We may disclose health information to health oversight agencies for activities authorized by law, such as audits, investigations, inspections, licensure, and disciplinary proceedings.

Judicial and Administrative Proceedings

We may disclose health information in response to certain court or administrative orders, subpoenas, discovery requests, or other lawful processes when the requirements of applicable law are satisfied.

Law Enforcement

We may disclose health information to law enforcement officials in circumstances permitted or required by law.

Serious Threat to Health or Safety

We may use or disclose health information when necessary and permitted by law to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

Workers' Compensation

We may disclose health information as authorized by and necessary to comply with workers' compensation or similar programs.

Other Uses Required by Law

We may use or disclose your health information when otherwise required by federal or state law.

Uses and Disclosures Requiring Your Authorization

For uses and disclosures not otherwise permitted by law or described in this Notice, we will obtain your written authorization.

Certain uses and disclosures may specifically require authorization, including certain:

• Uses and disclosures of psychotherapy notes, when applicable

• Uses and disclosures for marketing purposes

• Sales of protected health information

If you authorize us to use or disclose your health information, you generally may revoke that authorization in writing at any time. Your revocation will not affect actions already taken in reliance on the authorization.

Your Rights

You have important rights concerning your protected health information.

Get an Electronic or Paper Copy of Your Medical Record

You may ask to inspect or obtain an electronic or paper copy of health information we maintain about you.

We will provide access or a copy as required by law, generally within the time period required by HIPAA. We may charge a reasonable, cost-based fee when permitted by law.

In limited circumstances, we may deny access to certain information. If access is denied, you may have a right to have that decision reviewed.

Ask Us to Correct Your Medical Record

If you believe health information we maintain about you is incorrect or incomplete, you may ask us to amend it.

We may deny your request in certain circumstances permitted by law. If we deny the request, we will explain the reason in writing and describe any additional rights available to you.

Request Confidential Communications

You may ask us to contact you about your health information in a specific way or at a specific location.

For example, you may ask that we contact you at a particular telephone number or email address.

We will accommodate reasonable requests as required by law.

Ask Us to Limit What We Use or Share

You may ask us not to use or disclose certain health information for treatment, payment, or healthcare operations.

We are generally not required to agree to your request.

However, if you pay for a healthcare item or service entirely out of pocket and ask us not to disclose information about that item or service to your health plan for payment or healthcare operations, we will honor the request when required by law unless disclosure is otherwise required by law.

Get a List of Certain Disclosures

You may request an accounting of certain disclosures of your health information made during the period allowed by law.

The accounting does not include every disclosure. For example, certain disclosures for treatment, payment, or healthcare operations are generally not included.

Get a Copy of This Notice

You may request a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.

You may also access the current Notice through our website.

Choose Someone to Act for You

If you have given someone medical power of attorney or another person has legal authority to act on your behalf, that person may exercise your rights and make choices about your health information as permitted by law.

We may verify the person's authority before taking action.

File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with Optima Vida Healthcare using the contact information below.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you may tell us your preferences regarding what we share.

Where applicable, you may tell us whether you want us to:

• Share certain information with family members, friends, or others involved in your care or payment for your care.

• Share information in certain disaster-relief situations.

• Contact you for certain fundraising purposes, if we ever conduct fundraising activities.

If you are unable to tell us your preference, such as during an emergency, we may share information when permitted by law and when we determine that doing so is in your best interest.

Electronic Communications and Telehealth

Optima Vida Healthcare provides healthcare services using telehealth and electronic technologies.

We use reasonable administrative, technical, and physical safeguards designed to protect health information transmitted or maintained electronically.

Electronic communications may carry privacy and security risks. Patients should use designated secure patient portals and communication systems for sensitive medical information when instructed to do so.

More Protective Laws

Some types of health information may receive additional protection under federal or state law.

When another law provides greater privacy protection or imposes additional restrictions on the use or disclosure of health information, we will comply with the applicable requirements.

Changes to This Notice

We reserve the right to change this Notice and our privacy practices.

Any revised Notice may apply to health information we already maintain as well as information we receive in the future.

The current Notice will be available on our website. When required, we will provide the revised Notice through additional means.

Questions or Complaints

If you have questions about this Notice, wish to exercise your privacy rights, or believe your privacy rights have been violated, contact:

Privacy Officer
Optima Vida Healthcare, LLC
Email: support@ovhmed.com
Website: www.ovhmed.com

You may also submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights.

Optima Vida Healthcare will not retaliate against you for exercising your privacy rights or filing a complaint.